CMVH’s COVID-19 Plan
At Caledon Mountain Veterinary Hospital, we are focused on the medical experience of our clients and patients. Now, more than ever, in light of the evolving COVID-19 (Coronavirus) situation, we are focused on the health and safety of all our clients, patients and staff, without compromising the quality of our veterinary services.
In the interest of all of our clients and staff, the CMVH team requests that any clients who are exhibiting symptoms such as fever, cough, shortness of breath, breathing difficulties, or diarrhea refrain from coming to the facility and have a family member or friend bring their pet or reschedule your appointment entirely. CMVH staff members will be minimizing direct human-to-human contact while following all recommended hygiene practices.
On December 26th the province of Ontario moved into a full lockdown. While we are happy to announce that Veterinary Services are allowed to continue to operate and offer a full range of services, our general practice is currently at capacity and we are unable to take on new clients.
Our current hours of operation:
Monday, Wednesday, Friday: 8am – 5:30pm
Tuesday, Thursday: 8am – 6:30pm
Please note we are currently booking 1-3 weeks ahead for wellness appointments.
Due to increasing demands and manufacturer back orders, we continue to experience delays in receiving shipments from some of our suppliers for food, medications, and even our hospital supplies. With this in mind, we would recommend placing your food and medication orders at least 7 days ahead in order to ensure they arrive on time for when your pet needs them.
Our online store (www.myvetstore.ca/cmvh) is always open for food and pet product purchases such as treats, toys, grooming supplies, and more. These items can be purchased from the comfort of your home and delivered right to your front door!
For the safety of our staff and clients, we are continuing to provide “curbside” services:
- When you arrive for your pets appointment, please call us from the car to inform us of your arrival. One of our Veterinarians or RVT’s will speak with you over the phone to obtain a history and discuss the details of your pets appointment. We will then ask you to bring your pet to the clinic entrance where we will meet you and bring only your pet into the clinic for their exam, diagnostics, and/or treatments. Where possible we may examine your pet outside in our yard area. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
- When you arrive for your pet’s surgical admission, please call us from the car to inform us of your arrival. One of our RVT’s will speak with you over the phone where the surgical admit and consent forms will be reviewed. We will then bring only your pet inside the clinic for their surgery. Discharge information will be provided in written and video format for your review. We are happy to discuss any questions over the phone or by email. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
- When you arrive at the clinic to pick up food or medications, please call us from the car and we will happily bring them out to your car. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
- If you and your pet are visiting us for a sensitive appointment, please call us from the car to inform us of your arrival. We will then escort you, your pet, and one other family member into the facility.