CMVH’s COVID-19 Plan

At Caledon Mountain Veterinary Hospital, we are focused on the medical experience of our clients and patients. Now, more than ever, in light of the evolving COVID-19 (Coronavirus) situation, we are focused on the health and safety of all our clients, patients and staff, without compromising the quality of our veterinary services.

In the interest of all of our clients and staff, the CMVH team requests that any clients who are exhibiting symptoms such as fever, cough, shortness of breath, breathing difficulties, or diarrhea refrain from coming to the facility and have a family member or friend bring their pet or reschedule your appointment entirely. CMVH staff members will be minimizing direct human-to-human contact while following all recommended hygiene practices.

Operational Adjustments

The Ontario Government has given Veterinary Hospitals the green light to start scheduling general medicine appointments and elective surgeries again. Please give us a call to book an appointment.

Our hours of operation have changed and are now 8am – 5:30pm Monday to Friday and 9am – 2pm on Saturdays.

Due to increasing demands, we have seen a delay in receiving shipments from our suppliers for food, medications, and even our hospital supplies. With this in mind, we would recommend placing your food and medication orders at least 7 days ahead in order to ensure they arrive on time for when your pet needs them. We will be limiting medication refills to 2 month supplies and food purchases to 1 bag/case per pet in a household.

Food and pet supplies can also be ordered directly from our online store for delivery right to your home
(www.myvetstore.ca/cmvh).

Curbside Appointments

For the safety of our staff and clients, we are continuing to provide “curbside” services:

  • When you arrive for your pets appointment, please call us from the car to inform us of your arrival. One of our Veterinarians or RVT’s will speak with you over the phone to obtain a history and discuss the details of your pets appointment. We will then come out to your car and bring only your pet into the clinic for their exam, diagnostics, and/or treatments. Where possible we may examine your pet outside in our yard area. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
  • When you arrive for your pet’s surgical admission, please call us from the car to inform us of your arrival. One of our RVT’s will speak with you over the phone where the surgical admit and consent forms will be reviewed. We will then bring only your pet inside the clinic for their surgery. Discharge information will be provided in written and video format for your review. We are happy to discuss any questions over the phone or by email. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
  • When you arrive at the clinic to pick up food or medications, please call us from the car and we will happily bring them out to your car. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
  • If you and your pet are visiting us for a sensitive appointment, please call us from the car to inform us of your arrival. We will then escort you, your pet, and one other family member into the facility.